Refund Policy

At the [pH]ix, we strive to ensure your satisfaction with our skincare products. Please take a moment to review our return/refund policy before making a purchase.

*We do not honor refunds or returns to take advantage of new discounts and/or promotions.

• Returns: Items may be returned within 30 days of receipt for a refund, provided they are in their original, sealed, and unused condition. Used products will not be accepted for return or refund. We do not refund original shipping costs, including packages where the shipping address was entered incorrectly, and will only cover the cost of returns for damaged / incorrect items.
• Reactions and Store Credit: We highly recommend conducting a patch test before using our products. In the event of an adverse reaction, we offer store credit but do not provide refunds.
• New Website Deals: Refunds will not be issued for products purchased before newer website deals become available.

Refund Processing Time: Once a return is processed, refunds may take 5-10 business days to reflect in your original payment method, subject to your bank's processing times.

At the [pH]ix, we reserve the right to exercise discretion in handling returns and refunds, ensuring fairness to all our customers. If you have any further inquiries or require assistance, please reach out to our customer service team at hello@thephix.co

Please note that this policy is subject to change at our discretion without prior notice.

Thank you for choosing the [pH]ix for your skincare needs.